It’s easy to get comfortable with the most frequently used piece of technology in your office, even if it’s not the best one available to you. However, with so many different RMS options on the market today, you may be surprised to find that there are new and better systems out there waiting to take over your management needs. Here are four signs that it’s time to break up with your current RMS vendor and start using something that will help your business grow instead of dragging it down.
1) Your Current Vendor is Expiring
You may have been a loyal customer for years, but if you don’t see a future with your vendor, don’t be afraid to move on. You may want to ask yourself:
- Is the vendor you started out with years ago the same vendor today?
- Has your RMS provider been acquired multiple times?
- Do you feel you have been supported throughout the transition?
- Have promised features not been delivered?
In today’s market, company acquisitions are a common occurrence; mostly for the benefit of the vendor. Make sure you are looking out for a stable vendor who has experience, and is able to continue to support your department for years to come.
2) Constant Issues
One of the most common reasons to leave a relationship with your vendor is because of constant issues. If there are constant problems with your RMS, such as frequent crashes or lack of functionality, then it might be time for you and your vendor to part ways.
In today’s day and age, it’s not unreasonable to expect more than ever out of their digital experience. You should be able to readily access data, generate reports and receive prompt customer service
3) Data is unintelligible and hard to access
If you have invested in a good deal of data, but can’t make sense of it, then you may need to update or upgrade your solution. Also, if your company is growing and scaling quickly, data access should be part of that growth. If access has become difficult as you’ve grown larger and acquired more users within an organization, then a new RMS will give you flexibility to meet these changing needs.
4) Hidden Charges
One of the biggest problems with many larger RMS companies is that they will add charges to projects without informing you. Sometimes these are small charges, but sometimes they are quite large. Many customers do not even realize that these extra charges have been tacked on until months later when they get their final invoice. If you notice a sudden price increase on an item and cannot explain where those additional costs came from, make sure to contact your sales rep for an explanation!
Ultimately there’s many red flags that indicate it’s time to break up with current RMS, noting the signs early can save you time and frustration.
Ready for a better experience? Contact EPR today for a one on one consultation.